Frequently Asked Questions

Orders & Delivery

Where do you deliver?

We currently deliver across the UK. All orders are carefully packed and shipped from our UK fulfilment centre.

How long does delivery take?

  • Standard Delivery: 2–4 working days

  • Express Delivery: 1–2 working days (where available)

Delivery options and exact timings are shown at checkout.

Do you offer next-day delivery?

Yes — next-day delivery is available on selected products when ordered before the cut-off time shown at checkout.

Can I choose a delivery date?

At the moment, delivery dates cannot be selected. If you need a gift for a specific date, we recommend ordering a little in advance.

 

 

 

Gift Boxes & Products

What comes inside a Velvet & Kind gift box?

Each gift box includes a thoughtfully curated selection of premium items, beautifully presented with luxury packaging.

You’ll find full details under “What’s included” on every product page.

Are your gift boxes ready to gift?

Absolutely. Every Velvet & Kind order arrives fully gift-ready, with luxury packaging and careful presentation — no extra wrapping needed.

Can I include a gift message?

Yes. You can add a personalised gift message at checkout, which will be printed and included with your order.

Do prices include the gift box and packaging?

Yes — all prices include the gift box, packaging, and presentation. There are no hidden extras.

 

 

Personalisation & Custom Orders

Can I customise a gift box?

We currently offer curated collections designed for the best gifting experience.

Custom “build-your-own” boxes may be introduced in future — stay tuned.


Do you offer corporate or bulk gifting?

Yes. We offer bespoke solutions for corporate gifting, events, and bulk orders.

Please contact us at hello@velvetandkind.com with your requirements.

 

 

Velvet & Kind Rewards

 

What is Velvet & Kind Rewards?

Velvet & Kind Rewards is our free loyalty programme that lets you earn points and redeem them for money off future orders.


How do I earn points?

You earn points by:

 

  • Creating an account

  • Placing orders

  • Celebrating your birthday

  • Referring friends

  • Following us on social media

How do I redeem my points?

Points can be redeemed at checkout for discounts on any eligible order.

Do points expire?

Yes. Points are valid for 12 months from the date they’re earned.

 

 

 

Returns & Refunds

 

Can I return a gift box?

Due to the nature of gift items, we cannot accept returns on opened or used products.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

What if my order arrives damaged?

We’re very sorry if this happens. Please email hello@velvetandkind.com with:

  • Your order number

  • Photos of the damaged item and packaging

We’ll make it right as quickly as possible.

 

Payments & Security

What payment methods do you accept?

We accept all major debit and credit cards, as well as secure checkout options displayed at checkout.

Is my payment information secure?

Yes. All payments are processed securely using industry-standard encryption. We never store your card details.

Privacy & Data

How do you use my personal information?

We only use your information to fulfil orders and improve your experience.

You can read more in our Privacy Policy and manage preferences via Your Privacy Choices.

 

Need More Help?

If you have a question that’s not answered here, we’re always happy to help.

📩 Email: hello@velvetandkind.com

⏱️ We aim to respond within 24 hours (Monday–Friday)